These account closure terms describe how Spinjoys Casino handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany spinjoys.com.de. The aim is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I cover both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.

Reopening and Post-Closure Restrictions

A closed account is not automatically reopened. If you reconsider after a voluntary closure and want to return to Spinjoys Casino, you must submit a new reopening request. Zusammenfassung I may assess the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.

After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not seek to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.

Affiliate Account Closure and Commission Consequences

Affiliates with a registered address in Germany can apply for deactivation of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will settle them in the next regular payment cycle after the closure request, provided no breach is pending.

Closure of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically cancel commissions that have already accumulated under my affiliate programme rules. If I terminate an affiliate account for breach of my terms, I may withhold unpaid commissions where the breach caused loss or regulatory exposure.

Requirements for Account Closure by Germany Users

You can ask for closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been confirmed. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute remains before I process the closure as final.

A request does not automatically take effect if I have reasonable grounds to probe potential fraud, money laundering, or breach of my terms. In those cases, I may limit the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay liable for activity on your account until the closure is confirmed in writing.

Data Retention After Account Closure

After your account is closed, I keep certain personal and transactional data to meet legal, tax, and anti-money laundering requirements. For Germany users, retention periods comply with applicable legal requirements and my internal policy. I limit access to that data and do not use it for general marketing after closure unless you have separately authorized.

I may keep records of the closure decision, the reason code, and communication with the user. This assists me show the closure was processed correctly. You may file a subject access request or request erasure where the law authorizes. But I cannot delete data I am required to keep by a statutory retention requirement.

Pending Balances and Cashout Rights

A voluntary closure does not remove your right to withdraw real-money funds not affected by a lawful restriction. After I close the account, I will compute the withdrawable balance and transfer it to a payment method that satisfies my verification checks. Germany users should ensure the payment method matches the original deposit source where possible. That reduces delay.

If I close your account for a regulatory or security reason, I may keep funds temporarily while I complete required checks. I will pay out the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk exists. If you have any amount to Spinjoys Casino, I may deduct that debt before releasing the remaining balance.

Regulatory Closure and Mandatory Actions

I may be required to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I identify fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I may act immediately to protect the integrity of the platform and other users.

When I enforce a required step, I will inform you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can request further details, but I am not obliged to disclose internal risk information.

Voluntary Closure Procedures

To terminate your account on your own, submit a written request via the contact details shown in my help centre. I request you to state your registered email address and the purpose for closure so I can process the request effectively. I may request a conclusive identity verification before carrying out the account closure. My support team will recognize the request and assign you a case number.

After I get a comprehensive request, I typically handle voluntary closure inside five business days. If additional documents are required, the duration may lengthen. Do not open or use a new account during this timeframe because doing so can hold up the termination. I will transmit a confirmation email when the account has been terminated and no more play is allowed.

Verification Requirements Before Closure

Before I finalise a closure, I could ask you to submit a valid government-issued ID, proof of address, and confirmation of your payment method. For Germany users, this fulfils my obligation to preserve accurate records and block unauthorised access. I will not handle a closure if the identity information you provided earlier conflicts with the request.

Upload documents through the secure upload link I provide. I do not require you to send sensitive files by unencrypted email. The verification step could add a short delay, but it is necessary to safeguard your funds and my platform. I store verification records according to the retention rules detailed later in these terms.

Extent of These Account Closure Terms

These terms govern Spinjoys Casino accounts held by users having a residential address in Germany. I apply them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements may matter. The scope encompasses closures initiated by you, closures I perform for compliance or security reasons, and closures that result from a regulatory instruction. They work alongside my general terms and applicable law.

I might revise these closure terms occasionally, but changes will not affect a closure request already in progress unless the law demands it. If any condition is unclear, obtain independent advice before submitting a request. The language of the operational account record is English, but Germany users can contact my support team for explanations.